Shipping

Processing Time

The average processing time is approximately one (1) to ten (10) business days. The processing time can also be affected by the stock status of individual items, Manufacturer's business conditions, transportation traffic, national holidays, etc. For orders with more than two (2) items, the processing time will be based on the item with the longest processing time.

 

Shipping restricted countries

Currently, we only provide delivery services in Hong Kong, China. In the future, we will gradually open delivery services to other countries or regions.

 

What are your shipping times?

Your parcel will be dispatched within 1~5 business days after you place your order.

 

Will I be able to track my order?

Yes, once your order has been shipped, we will send you an order confirmation email with a tracking number and a link to the tracking page.

 

My order has not arrived. What happened?

Shipping time varies based on a number of things including logistics, weather, customs etc. Please contact us at cheapop128@outlook.com if your order hasn't arrived within 15 days so we can figure out what's happening. If it's been less than 10 days, your package may be still in transit, so please give it a little more time for it to arrive at your delivery address.

 

Customs Duties and Taxes

Customs duty is a tax imposed on imported goods and is the responsibility of the importer. By purchasing our products, you agree that one or more packages may be shipped to you and subject to customs duties upon arrival in your country. You are responsible for paying any import duty charges in order to receive the parcel. If you reject the parcel or your shipment is returned because you can't receive it for any reason, we will have to pay import duties in your country as well as in our country once the parcel arrives again, together with the shipping fee for the parcel on the return journey. We adjust the total duties and total shipping fee incurred against the amount paid by you and share the balance with you. Please note that you will not be entitled to a refund if there is no remaining balance after the fees are deducted.

 

Holiday Seasons

If you plan to purchase our items as a holiday or occasional gift, we highly  recommend you to place your order before the holiday month because your shipment may not arrive on time due to high number of orders and heavy traffic. We are not responsible for items that do not arrive before a specific date.